Apple has a few extra security features for users including 'Hide My Email' and Private Relay that may impact the way you log in or use XCover.

If you choose to 'Sign in with Apple' when purchasing protection as part of your Jettzy purchase, you may be given the option to hide your email address. If you use Apple's Hide My Email feature, or you sign up using an iCloud email address, your email address is not shared with XCover and there may be a few extra steps to set up your XCover Account. To check Apple's Hide My Email settings on your Apple Account, follow these instructions.

This means you may not be able to log in to XCover with your usual email address and some customers are blocked from receiving any emails from XCover. You will need those emails in order to set up your XCover Account and submit a claim.

If you can't find any emails from XCover

If you made your initial purchase on our website or app using Apple's Hide My Email feature or an iCloud email address and can't find any emails from XCover, please contact XCover's friendly Support Team and include the first and last name used and the booking time, date and timezone.

To activate your XCover Account

When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account.

Make sure you check your spam folder if you can't find your confirmation email. Once you have clicked the link in the confirmation email, you will need to nominate a personal email address to associate with your XCover Account, which you can then use to log in.

Once you have set up your XCover Account, you should be able to easily log in, view your policy documents, make changes and start a claim.

Apple Privacy

Apple also has a Privacy feature that gives you additional privacy when browsing the web in Safari. This feature is available on all Apple devices for iCloud + users and is enabled ordisabled from your Settings.

While Private Relay offers additional privacy, it can also make it difficult for XCover to help you if you need assistance in case of an emergency as it can hide your location. You can turn off Apple Privacy or view your settings at any time.